Terms of Service

Effective Date: April 22, 2026  |  Last Updated: April 22, 2026

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Via 313 ("Company," "we," "us," or "our"), the operator of the website located at via313-pizza.digital (the "Site") and all associated services, applications, and platforms offered under the Via 313 brand.

By accessing or using any portion of our Site or services, you represent and warrant that:

• You are at least eighteen (18) years of age or the legal age of majority in your jurisdiction;
• You have the legal capacity and authority to enter into this Agreement;
• You are not prohibited by applicable law from using our services;
• You have read, understood, and agree to comply with these Terms and our Privacy Policy, which is incorporated herein by reference.

If you are using our services on behalf of a business entity, organization, or other legal person, you represent and warrant that you have the authority to bind that entity to these Terms, and the term "you" shall refer to both the individual user and the entity collectively.

Your continued use of our website or services following any posted modifications to these Terms shall constitute your acceptance of those changes. We encourage you to review these Terms periodically to stay informed of any updates.

2. Description of Services

Via 313 is a food service business operating in the United States. We offer a range of food products, including but not limited to Detroit-style pizza, appetizers, beverages, and other menu items, through our physical locations and/or through our online ordering platform accessible at via313-pizza.digital.

Our services may include, without limitation:

• Online Ordering: The ability to browse our menu, customize your order, and submit orders for pickup or delivery through our website or affiliated third-party platforms;
• Menu Information: Details about our food offerings, ingredients, nutritional information, allergen disclosures, pricing, and availability;
• Promotions and Offers: Access to special promotions, discounts, loyalty programs, coupon codes, and limited-time offers;
• Customer Support: Communication channels through which you may contact us regarding orders, inquiries, complaints, and feedback;
• Account Services: If applicable, the ability to create and manage a user account to streamline future orders and store preferences;
• Catering and Special Orders: The ability to request large-format catering orders, event packages, or other customized food services subject to availability and separate arrangements.

We reserve the right to modify, suspend, expand, or discontinue any aspect of our services at any time without prior notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of services.

Availability of menu items, promotions, delivery zones, and services may vary by location and time. We do not guarantee the continuous availability of any specific menu item or service feature.

3. User Accounts and Registration

Certain features of our website and services may require you to register for an account. When creating an account, you agree to:

• Provide accurate, current, and complete information as prompted during the registration process;
• Maintain and promptly update your account information to keep it accurate, current, and complete;
• Maintain the confidentiality and security of your account credentials, including your username and password;
• Accept full responsibility for all activities that occur under your account, whether or not authorized by you;
• Notify us immediately at [email protected] of any unauthorized use of your account or any other breach of security.

We reserve the right to suspend or terminate your account at our sole discretion if we reasonably believe that account information is inaccurate, that the account has been compromised, or that the account has been used in violation of these Terms.

You may not transfer, sell, or assign your account to any other person or entity. User accounts are personal and non-transferable.

4. User Obligations and Prohibited Activities

By using our Site and services, you agree to use them solely for lawful purposes and in a manner that does not infringe the rights of others or restrict or inhibit the use or enjoyment of the Site by others. You further agree to comply with all applicable federal, state, and local laws and regulations.

4.1 General Obligations

You agree to:

• Provide truthful and accurate information when placing orders, creating accounts, or contacting our support team;
• Honor all orders placed and pay for any goods or services you purchase through our platform;
• Treat our staff, delivery partners, and other users with respect and dignity;
• Comply with any applicable age restrictions regarding the purchase of alcoholic beverages or other age-restricted items, where offered.

4.2 Prohibited Activities

You expressly agree that you will not:

• Use the Site or services for any fraudulent, deceptive, or unlawful purpose, including but not limited to placing fraudulent orders or chargebacks;
• Impersonate any person or entity, or falsely claim an affiliation with any person, organization, or entity;
• Use automated bots, scripts, scrapers, crawlers, or similar tools to access, collect data from, or interact with the Site without our express written permission;
• Attempt to gain unauthorized access to any portion of the Site, our servers, databases, or any systems or networks connected to the Site;
• Transmit any viruses, malware, Trojan horses, ransomware, or other harmful or destructive code through the Site;
• Engage in any conduct that could damage, disable, overburden, or impair our servers or networks, including denial-of-service attacks;
• Post, transmit, or distribute any content that is defamatory, obscene, harassing, threatening, abusive, hateful, or otherwise objectionable;
• Reproduce, duplicate, copy, sell, resell, or otherwise exploit for commercial purposes any portion of the Site or its content without our express written consent;
• Circumvent or attempt to circumvent any security features, digital rights management systems, or access controls on the Site;
• Use the Site to collect or harvest any personally identifiable information about other users without their consent;
• Engage in any activity that violates the Federal Trade Commission Act, the Computer Fraud and Abuse Act, the CAN-SPAM Act, or any other applicable federal or state law;
• Attempt to manipulate or abuse our promotions, discount codes, loyalty programs, or referral systems in a manner not intended by Via 313.

Violation of these prohibitions may result in immediate termination of your access to our services, legal action, and/or referral to appropriate law enforcement authorities.

5. Ordering, Payment, and Pricing

5.1 Order Placement

All orders placed through our website or affiliated platforms are subject to availability and acceptance. Placement of an order constitutes an offer to purchase our products under these Terms. We reserve the right to accept, decline, or cancel any order at our sole discretion, including but not limited to cases of suspected fraud, unavailability of items, or errors in pricing or descriptions.

We will make reasonable efforts to notify you promptly if your order is cancelled and to process any applicable refund.

5.2 Pricing

All prices displayed on our Site are in U.S. Dollars (USD) and are subject to applicable sales tax. Prices are subject to change at any time without prior notice. The price applicable to your order will be the price displayed at the time of order placement. We are not responsible for pricing errors on our Site; in the event of a material pricing error, we reserve the right to cancel your order and notify you accordingly.

5.3 Payment

We accept various payment methods as indicated at the time of checkout, which may include major credit and debit cards, digital wallets, and other payment options. By providing payment information, you represent and warrant that you are authorized to use the designated payment method and that you authorize us (or our payment processors) to charge the applicable amount.

All payment transactions are processed through secure, third-party payment processors. We do not store complete payment card information on our servers. We comply with applicable Payment Card Industry Data Security Standards (PCI DSS) to the extent required.

5.4 Refunds and Cancellations

Due to the perishable nature of food products, all sales are generally final once an order has been prepared or dispatched. If you experience an issue with your order—including incorrect items, missing items, or food quality concerns—please contact us at [email protected] within a reasonable time of receiving your order. We will evaluate your complaint on a case-by-case basis and may offer a refund, replacement, or credit at our sole discretion.

Cancellation of an order after it has been accepted and preparation has begun may not be possible, and refunds will be issued at our sole discretion in accordance with applicable consumer protection laws.

6. Allergen and Nutritional Information

We make reasonable efforts to provide accurate allergen and nutritional information for our menu items. However, our food is prepared in environments where allergens such as gluten, dairy, nuts, eggs, soy, and other common allergens may be present. We cannot guarantee that any menu item is completely free from allergens.

If you have a food allergy, dietary restriction, or medical condition that requires you to avoid specific ingredients, it is your responsibility to notify us at the time of ordering and to exercise caution when consuming our products. Via 313 shall not be liable for any allergic reactions, adverse health effects, or other consequences arising from consumption of our food products by individuals with known or unknown food sensitivities.

7. Intellectual Property Rights

7.1 Ownership

All content, materials, and intellectual property available on or through the Site, including but not limited to the Via 313 name, logo, brand identity, trademarks, service marks, trade dress, text, graphics, photographs, images, videos, audio clips, data compilations, software, and the overall "look and feel" of the Site (collectively, "Content"), are the exclusive property of Via 313 or its licensors and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property laws.

7.2 Limited License

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Site and its Content solely for your personal, non-commercial use in connection with our services. This license does not include:

• Any resale or commercial use of the Site or its Content;
• Any collection or use of product listings, descriptions, or prices for competitive purposes;
• Any use of data mining, robots, or similar data gathering or extraction tools;
• Any reproduction, duplication, copying, or modification of the Content in any form.

7.3 Trademarks

The Via 313 name, logo, and all related product and service names, slogans, and design marks are trademarks or registered trademarks of Via 313. You may not use any Via 313 trademark without our prior written permission. All other trademarks appearing on the Site are the property of their respective owners.

7.4 User-Submitted Content

If you submit, post, or transmit any content to us—including reviews, feedback, photos, suggestions, or comments ("User Content")—you hereby grant Via 313 a worldwide, royalty-free, perpetual, irrevocable, non-exclusive license to use, reproduce, modify, adapt, publish, translate, distribute, and display such User Content in any media for any purpose related to our business, without compensation to you.

You represent and warrant that you own or have the necessary rights to all User Content you submit, and that such content does not violate the rights of any third party or any applicable law.

8. Third-Party Services and Links

Our Site may contain links to third-party websites, platforms, delivery services, or payment processors that are not owned or controlled by Via 313. These links are provided for your convenience only. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party services.

Your use of any third-party website or service is subject to that party's terms and conditions and privacy policy. We encourage you to review the terms and privacy policies of any third-party services you access through our Site.

We do not endorse, warrant, or guarantee any third-party products, services, or content, and we shall not be liable for any loss or damage arising from your use of or reliance on any third-party services.

9. Disclaimers and "As-Is" Basis

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, OUR SITE AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

VIA 313 EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT;
• WARRANTIES THAT THE SITE WILL BE AVAILABLE, UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE;
• WARRANTIES AS TO THE ACCURACY, COMPLETENESS, RELIABILITY, OR CURRENCY OF ANY INFORMATION OR CONTENT ON THE SITE;
• WARRANTIES THAT THE SITE IS FREE FROM VIRUSES, HARMFUL COMPONENTS, OR OTHER TECHNOLOGICALLY HARMFUL MATERIAL;
• WARRANTIES AS TO THE QUALITY, SAFETY, OR SUITABILITY OF ANY FOOD PRODUCTS FOR ANY PARTICULAR INDIVIDUAL'S DIETARY NEEDS OR HEALTH CONDITIONS.

Some jurisdictions do not allow the exclusion of certain warranties. To the extent that applicable law does not permit the exclusion of implied warranties, such exclusions shall apply to the fullest extent permitted by law.

We do not warrant or represent that our website, ordering systems, or services will meet your specific requirements or expectations. No advice or information, whether oral or written, obtained by you from Via 313 or through our services shall create any warranty not expressly stated in these Terms.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE FEDERAL AND STATE LAW, IN NO EVENT SHALL VIA 313, ITS OWNERS, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, CONTRACTORS, PARTNERS, LICENSORS, OR AFFILIATES BE LIABLE FOR ANY:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES;
• LOSS OF PROFITS, REVENUE, GOODWILL, DATA, BUSINESS OPPORTUNITIES, OR ANTICIPATED SAVINGS;
• PERSONAL INJURY OR PROPERTY DAMAGE ARISING FROM YOUR USE OF OUR SERVICES (EXCEPT WHERE SUCH LIABILITY CANNOT BE EXCLUDED BY LAW);
• DAMAGES ARISING FROM UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA;
• DAMAGES ARISING FROM CONDUCT OF ANY THIRD PARTY IN CONNECTION WITH OUR SERVICES;
• ANY OTHER DAMAGES ARISING FROM YOUR USE OF, OR INABILITY TO USE, OUR SITE OR SERVICES.

IN NO EVENT SHALL VIA 313'S TOTAL CUMULATIVE LIABILITY TO YOU ARISING FROM OR RELATED TO THESE TERMS OR YOUR USE OF OUR SERVICES EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT PAID BY YOU TO VIA 313 IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100.00).

The foregoing limitations shall apply regardless of the theory of liability (contract, tort, negligence, strict liability, or otherwise), even if Via 313 has been advised of the possibility of such damages. Some states do not allow certain limitations of liability, and in such states, our liability shall be limited to the fullest extent permitted by law.

11. Indemnification

You agree to defend, indemnify, and hold harmless Via 313, its owners, officers, directors, employees, agents, contractors, licensors, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use of or inability to use our Site or services;
• Your violation of these Terms or any provision contained herein;
• Your violation of any applicable federal, state, or local law or regulation;
• Your violation of any third-party rights, including intellectual property rights or privacy rights;
• Any User Content you submit, post, or transmit through our Site;
• Any fraudulent, abusive, or otherwise illegal activity conducted through your account;
• Any misrepresentation made by you to Via 313 or to any third party.

We reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of these claims. You agree not to settle any such matter without our prior written consent.

12. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and disclosure of your personal information in connection with the Site and services is governed by our Privacy Policy, which is incorporated into these Terms by reference and available on our website.

By using our services, you acknowledge and consent to our collection and use of your personal information as described in our Privacy Policy. If you are a resident of California, you may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), as detailed in our Privacy Policy.

We take reasonable technical and organizational measures to protect your personal information; however, no data transmission or storage system can be guaranteed to be 100% secure. You assume the risk of providing personal information through electronic means.

13. Governing Law and Jurisdiction

These Terms of Service, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of the United States of America and the applicable laws of the state in which Via 313 operates, without regard to any conflict of law principles that would require the application of the laws of a different jurisdiction.

Subject to the dispute resolution provisions below, you agree that any legal action or proceeding arising under or related to these Terms shall be brought exclusively in the federal or state courts of competent jurisdiction in the state where Via 313 maintains its principal place of business. You hereby irrevocably consent to the personal jurisdiction and venue of such courts and waive any objection to such jurisdiction or venue on grounds of inconvenient forum or otherwise.

Our services are operated from the United States. We make no representation that the Site or services are appropriate or legally available for use in other locations. If you access our Site from outside the United States, you do so at your own initiative and are solely responsible for compliance with applicable local laws.

14. Dispute Resolution

14.1 Informal Resolution

Before initiating any formal legal proceeding, you agree to first contact Via 313 in writing at [email protected] and attempt to resolve the dispute informally. We will use reasonable efforts to resolve the dispute within thirty (30) days of receipt of your written notice. You agree not to initiate formal proceedings until this informal resolution process has been completed or has clearly failed.

14.2 Binding Arbitration

If the dispute cannot be resolved informally, and to the fullest extent permitted by applicable law, any and all disputes, controversies, or claims arising out of or relating to these Terms, your use of our services, or any breach thereof, shall be submitted to and finally resolved by binding arbitration administered by a recognized arbitration organization (such as the American Arbitration Association "AAA") in accordance with its then-current Commercial Arbitration Rules. The arbitration shall take place in the state where Via 313 is domiciled, unless otherwise agreed by the parties. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

14.3 Class Action Waiver

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION. ALL CLAIMS MUST BE BROUGHT IN YOUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

14.4 Exceptions

Notwithstanding the foregoing, either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent irreparable harm pending resolution by arbitration. Nothing in this section shall limit either party's right to seek relief in small claims court for disputes within that court's jurisdictional limits.

Certain consumer protection statutes may provide rights that cannot be waived by contract. Nothing in these Terms is intended to limit rights that cannot be waived under applicable federal or state consumer protection law, including rights under the Federal Trade Commission Act.

15. Term and Termination

These Terms shall remain in full force and effect for as long as you use our Site or services, or maintain an account with Via 313, whichever is longer.

We reserve the right, at our sole discretion, to suspend or terminate your access to our Site and services at any time, with or without notice, for any reason, including but not limited to:

• Your breach of any provision of these Terms;
• Our receipt of a court order or instruction from a law enforcement or government authority;
• Our decision to discontinue or substantially modify our services;
• Suspected or confirmed fraud, illegal activity, or abuse of our services or platforms.

You may terminate your account at any time by contacting us at [email protected] and requesting account deletion. Termination of your account does not relieve you of any obligations incurred prior to termination, including payment obligations for completed orders.

Upon termination, your right to use the Site and services will immediately cease. All provisions of these Terms that by their nature should survive termination shall survive, including, without limitation, ownership provisions, warranty disclaimers, indemnification, and limitations of liability.

16. Changes to These Terms

Via 313 reserves the right to modify, update, or replace these Terms of Service at any time at our sole discretion. When we make material changes to these Terms, we will provide notice through one or more of the following methods:

• Posting the updated Terms on our website at via313-pizza.digital with a revised "Last Updated" date;
• Sending an email notification to the email address associated with your account;
• Displaying a prominent notice on our website or application.

Changes shall become effective immediately upon posting unless otherwise stated. Your continued use of our Site or services after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree with the modified Terms, you must immediately discontinue use of our services.

It is your responsibility to periodically review these Terms to stay informed of any updates. We are not responsible for your failure to review updated Terms.

17. Severability

If any provision of these Terms of Service is found by a court of competent jurisdiction or an arbitrator to be invalid, illegal, void, unenforceable, or in conflict with any applicable law, such provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, it shall be severed from these Terms. The remaining provisions of these Terms shall continue in full force and effect and shall not be affected, impaired, or invalidated by the severance of any such provision.

The parties agree that if any provision is found to be unenforceable, they will negotiate in good faith a valid, enforceable replacement provision that most closely approximates the intent and economic effect of the severed provision.

18. Entire Agreement and Waiver

These Terms of Service, together with our Privacy Policy and any other legal notices or policies published by us on the Site, constitute the entire agreement between you and Via 313 with respect to your use of our Site and services, and supersede all prior and contemporaneous agreements, proposals, representations, and understandings, whether written or oral, relating to the subject matter hereof.

Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by an authorized representative of Via 313. No single or partial exercise of any right or remedy shall preclude any other or further exercise of any right or remedy.

The headings and section titles in these Terms are for convenience only and have no legal or contractual effect.

19. Force Majeure

Via 313 shall not be liable for any delay or failure in performance of our services resulting from circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, fire, floods, pandemics, epidemics, government actions or restrictions, labor disputes, power outages, internet or telecommunications failures, cyberattacks, supply chain disruptions, or other similar events ("Force Majeure Events"). In the event of a Force Majeure Event, we will make commercially reasonable efforts to notify you and resume normal operations as soon as practicable.

20. Electronic Communications and Consent

By using our Site and providing your email address or other contact information, you consent to receive electronic communications from Via 313, including order confirmations, receipts, promotional offers, service updates, and other notices. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically shall satisfy any legal requirement that such communications be in writing.

You may opt out of marketing or promotional communications at any time by following the unsubscribe instructions included in such messages or by contacting us at [email protected]. Please note that opting out of marketing communications will not prevent us from sending transactional or service-related messages necessary to fulfill your orders.

21. Accessibility

Via 313 is committed to making our website accessible to users with disabilities, in compliance with applicable accessibility standards, including the Web Content Accessibility Guidelines (WCAG) 2.1. If you experience any difficulty accessing our Site or services due to a disability, please contact us at [email protected] and we will make reasonable efforts to assist you or provide the information you need through an alternative method.

22. Contact Information

If you have any questions, concerns, complaints, or feedback regarding these Terms of Service or our services, please do not hesitate to contact us using the information below:

We will make every effort to respond to your inquiry within five (5) business days. For urgent matters relating to a current or recent order, please indicate the urgency in your subject line.